Privacy Policy

This Privacy Policy explains what personal data Prime Oceans collects through this website, why it is collected, how it is processed and stored, how long it is kept, who may process it on our behalf and what rights you have.

This website includes a contact form. If you use it, the information described below is collected.

Data controller

Prime Oceans LLC-Fz, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, Trade License No. 2530870.01, is the controller of the personal data collected through this website.

Contact for any privacy matter: info@primeoceans.net.

Information we collect

Through the contact form we collect only the information you choose to submit, together with limited technical information needed to deliver and protect the message:

• Name (required)
• Company (optional)
• Email address (required)
• The content of your message (required)
• Confirmation that you accepted this Privacy Policy
• IP address, date and time of submission, used only for security and anti-spam purposes

We do not ask for, and you should not send through this form, special categories of personal data, financial account details or confidential documents. This website does not create user accounts and does not track your browsing activity.

Like any web server, our hosting provider records standard server logs (IP address, date and time, requested page, browser identification) for security and technical maintenance.

Purpose and legal basis

We process this data in order to read and respond to your enquiry, to manage any professional relationship that results from it, to keep a record of the enquiry and to protect the website against abuse and automated submissions.

The legal basis is your consent, given when you tick the acceptance box and send the form, together with our legitimate interest in responding to enquiries and keeping the website secure. You may withdraw your consent at any time by writing to info@primeoceans.net; this does not affect processing carried out before the withdrawal.

How the data is processed and stored

When the form is submitted, the message is sent by email to the Prime Oceans mailbox and recorded in a log file held on the hosting server outside the publicly accessible area of the website. Both are accessible only to Prime Oceans personnel who need them in order to answer the enquiry.

The data is not used for automated decision-making or profiling, and is not used to send marketing communications unless you separately request them.

Retention

Enquiries that do not lead to a professional relationship are kept for up to 24 months from the last communication and are then deleted.

Where an enquiry leads to an engagement, the data is retained for the duration of the relationship and thereafter for the period required by applicable legal, accounting and contractual obligations.

Server logs and anti-spam records are kept for a short period, normally no longer than 12 months.

Service providers and international transfers

We do not sell or rent personal data and we do not share it with third parties for their own purposes. Data may be processed on our behalf by:

• our website hosting provider, which stores the website files, the log file and the server logs;
• our email service provider, which delivers and stores the enquiry message.

These providers act on our instructions under contractual confidentiality and data-protection terms. Because these services operate internationally, your data may be processed in countries other than your own; where that happens we require appropriate safeguards to be in place.

Security

The website is served over an encrypted connection and the contact form is protected against automated abuse. Access to enquiry data is restricted to the personnel who need it. No transmission over the internet can be guaranteed to be completely secure, but we apply technical and organisational measures appropriate to the nature of the data.

Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion of your data, restriction of or objection to processing, and portability of the data you provided; you may also withdraw your consent at any time.

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your data
• Restriction of, or objection to, processing
• Portability of the data you provided to us
• Withdrawal of consent at any time

To exercise any of these rights, write to info@primeoceans.net. We will respond within the period required by applicable law. Personal data collected through this website is processed in accordance with applicable data protection law in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and, where it applies to a particular enquiry, the EU General Data Protection Regulation.

If you consider that your data has not been handled correctly, you may lodge a complaint with the competent data protection authority.

Cookies

Information about the cookies and similar technologies used on this website is set out in the Cookie Policy.

Changes to this policy

We may update this Privacy Policy to reflect changes in the website or in applicable law. The date at the top of this page shows when it was last revised.